To place an order, browse our website and add your desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. After completing your purchase, you'll receive a confirmation email with details of your order.

For a personalised experience, you may visit our store in Mississauga,

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), and other secure online payment platforms.

Delivery times may vary depending on your location and the shipping method selected at checkout. Typically, orders within Canada and the USA are processed and shipped within 24 hours, with delivery expected within 1 to 5 days. For urgent orders, we have an exceptional next day delivery service via Purolator. 

Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

We want you to be completely satisfied with your purchase. If you are unsatisfied, we accept returns within 5 days of delivery for an exchange. Please refer to our return policy for detailed instructions on initiating a return. We only accept returns for never opened or worn conditions only 

To initiate a return, please get in touch with our customer service team at cs@tanbana.ca with your order number and reason for return. Our team will guide you through the return process, provide you with a return authorization, and provide instructions on where to send your item(s).

Certain items may be non-returnable, such as items marked as final sale or those that have been customised or altered. Please refer to our return policy for a comprehensive list of non-returnable items.

You can reach our customer service team via email at  cs@tanabana.ca or by phone at +16474585455. Our team is available from 9.30 to 5.30 EST to assist you with any questions or concerns.